Terms and Conditions of Use for winnbox Services

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and winnbox, the operator of this website. By accessing, registering, or using any part of the winnbox services, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

If you do not agree with any provision in this document, you are requested not to use winnbox services. Continued use following notice of an amendment means you accept the updated terms.

2. Eligibility and Account Registration

To register and use winnbox services, you must meet the following eligibility requirements:

• Be at least 21 years of age on the date of registration.
• Be resident in or accessing the platform from a location permitted under the platform's licensing.
• Have not previously been prohibited or excluded from any related gambling platform.
• Register using true, accurate and current personal information including your full name, email address, and a valid mobile number.
• Hold only one account. Multiple account registrations by a single individual are prohibited.

winnbox reserves the right to request identity verification documents at any stage, including a copy of a valid national identity card (MyKad) or passport. Members are responsible for submitting the required documents within the specified timeframe.

Account passwords are the full responsibility of the member. You are required to choose a strong password and not disclose it to any party. winnbox will not be liable for any losses arising from unauthorised access caused by the member's own negligence.

3. Deposits, Withdrawals and Payments

winnbox supports several deposit and withdrawal methods popular among Malaysian players. All transactions are conducted in Malaysian Ringgit (RM / MYR) except for cryptocurrency payments.

Accepted methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrency including USDT, BTC, and ETH.

• Minimum deposit per method: RM10.
• Minimum withdrawal: RM50 per transaction.
• Withdrawal processing time is typically between 10 and 45 minutes after the request is approved.

All deposited funds must be used for gambling purposes within the platform. Suspicious deposits, including those found to be intended for money laundering, will be investigated and may result in the account being suspended or closed.

winnbox reserves the right to request proof of ownership of a payment method before approving a withdrawal. Withdrawals will only be processed to the same account or method used for the deposit, except in certain circumstances approved by our finance team.

4. Bonuses, Promotions and VIP Programme

winnbox offers various bonuses and promotions to its members. All bonuses are subject to the following conditions:

Welcome Bonus: New members are eligible for a 100% match bonus on their first deposit up to RM300. For example, a deposit of RM100 will give a bonus of RM100, bringing your balance to RM200, with a wagering requirement of RM100 × 10 = RM1,000 before the bonus funds can be withdrawn. For a deposit of RM800, the maximum bonus of RM300 will be given bringing the balance to RM1,100, with a wagering requirement of RM300 × 10 = RM3,000.

• Bonuses cannot be withdrawn directly — they must first be wagered according to the specified ratio.
• winnbox reserves the right to cancel bonuses obtained through fraudulent means or breach of terms.
• Other promotions such as cashback, referral rewards, and special prizes will have their terms stated separately at the time of the campaign.

winnbox VIP Programme has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier provides a different weekly cashback rate — Bronze up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, Platinum up to 0.8%, and Diamond up to 1.0%. Progression to a higher tier depends on betting activity and overall member engagement.

5. Game and Betting Rules

All games on the winnbox platform are operated according to their respective rules. Members are responsible for understanding the rules of each game before playing, including slots, live casino, sportsbook, and others.

• Game outcomes are determined by a certified random number generator (RNG) system or by live dealers for live casino games.
• Results recorded by the system are final and cannot be disputed on the basis of technical claims alone.
• Any network or technical disruption occurring on the member's end does not constitute grounds for a compensation claim.
• Confirmed bets cannot be cancelled unless there is a system fault acknowledged by winnbox.

For sports betting, the odds displayed at the time a bet is placed are final. Changes to odds after a bet is confirmed will not affect existing bets.

6. Prohibited Conduct

The following actions are strictly prohibited and may result in immediate account closure without any refund:

• Registering more than one account for yourself or others for the purpose of abusing bonuses.
• Using automation software, bots, or any third-party tools to exploit the gaming system.
• Collaborating with other members to manipulate game outcomes or defraud the platform.
• Using funds obtained from illegal activities to make deposits.
• Providing false information during registration or the identity verification process.
• Accessing the platform using a VPN or other methods to conceal your true location with fraudulent intent.

7. Account Suspension and Closure

winnbox reserves the right to suspend or close any account for the following reasons:

• Breach of any provision in these Terms.
• Failed or incomplete identity verification within the specified timeframe.
• Suspicious activity or signs of unauthorised use.
• Requests from law enforcement agencies or licensing directives.
• Accounts that have been inactive for an extended period with no activity.

Members may also request to close their own account at any time by contacting the winnbox customer support team via live chat or email. All legitimate funds will be processed for withdrawal after a review has been carried out.

8. Responsible Gambling

winnbox places great importance on the wellbeing of its members. We encourage all members to gamble responsibly and within their own financial means. Gambling should be seen as entertainment, not as a source of income.

If you feel that gambling is beginning to have a negative impact on your life, please contact our support team for assistance. Members may request to:

• Set daily, weekly, or monthly deposit limits on their account.
• Take a temporary break (time-out) from the platform for a set period.
• Register for self-exclusion if needed.

It is the responsibility of each individual to ensure that gambling does not affect their financial and personal obligations. Members are encouraged to visit our Responsible Gambling page for more complete guidance and resources.

9. Limitation of Liability

To the extent permitted by applicable law, winnbox will not be liable for:

• Any financial losses suffered by a member as a result of betting or gaming decisions.
• Service disruptions caused by technical maintenance, third-party interference, or circumstances beyond our control.
• Indirect, consequential, or special damages arising from the use of the platform.
• Inaccuracies in information provided by third parties, including game providers.

Members use this platform at their own risk. winnbox provides the platform as-is and makes no guarantee of continuous uninterrupted availability.

10. Amendments to Terms

winnbox reserves the right to amend, update, or replace any part of these Terms at any time. Amendments will take effect as soon as they are published on this site. Notification by email or in-platform notification may be provided for significant changes, however this is not an obligation.

Continued use of the winnbox platform after any amendment is published is considered acceptance of the amended terms. Members who do not agree with the amendments are advised to stop using the platform and close their accounts.

11. Law and Jurisdiction

These terms are governed and interpreted in accordance with the laws applicable under the international licence held by winnbox. Any dispute arising from or in connection with these Terms will first be referred to the customer support team for amicable resolution.

If a resolution cannot be reached through negotiation, the dispute will be settled through a mutually agreed arbitration process, in accordance with the procedures set out by the relevant licensing body.

12. Contact Us

If you have any enquiries, concerns or complaints regarding these Terms and Conditions, the winnbox support team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English.
• Support Email: [email protected]

We are committed to responding to every enquiry promptly and professionally. Please state your account number and a clear description of your issue to speed up the assistance process.